Last Updated: 29 October 2026
At Nutri Fresh Egg, we care about product quality and customer satisfaction. Since eggs are fragile and perishable food products, our return and refund process is designed to address damaged, incorrect, or quality-related orders fairly.
1. Returns of Perishable Products
For food safety and hygiene reasons, we generally do not accept routine returns of eggs simply because a customer has changed their mind after delivery.
However, this does not affect any rights or remedies available to customers under applicable consumer protection laws.
2. Eligible Complaints
You may contact us for assistance if:
- Eggs arrive broken or damaged.
- You receive an incorrect product or quantity.
- Products arrive in an apparently spoiled or unacceptable condition.
- Your order is missing products or has another confirmed fulfilment issue.
Each request will be assessed based on the circumstances and applicable law.
3. Reporting an Issue
Please contact our customer support team as soon as possible after receiving your order, preferably within 24 hours.
To help us resolve the issue, provide:
- Your order number.
- A description of the problem.
- Clear photographs of the affected products and packaging, where applicable.
- Your registered phone number or email address.
Please retain the affected products and packaging until we advise you on the next steps. Do not consume products that appear spoiled or unsafe.
4. Refunds and Replacements
After reviewing your complaint, we may offer an appropriate resolution, such as a replacement, refund, or another remedy, depending on the circumstances and applicable law.
If a refund is approved, it will generally be processed to the original payment method where feasible. If that is not possible, we will communicate an appropriate alternative.
5. Refund Processing Time
Approved refunds will be initiated within a reasonable period after confirmation. The time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
We will communicate any applicable processing timelines when your refund is approved.
6. Order Cancellations
Cancellation requests should be submitted as early as possible. Whether an order can be cancelled depends on its processing, packing, and dispatch status.
If an order is cancelled and a refund is due, the refund will be handled in accordance with applicable law and our order cancellation process.
7. Non-Delivery and Other Issues
If your order has not arrived, contains missing products, or has another fulfilment issue, please contact us with your order number. We will investigate and provide an appropriate resolution.
8. Contact Us
For returns, refunds, replacements, or complaints, contact:
Nutri Fresh Egg
4th Floor, Godrej One, Eastern Express Highway, Pirojshanagar, Vikhroli East, Mumbai, Maharashtra 400079, India.
Email: [email protected]